Refund and Returns Policy

Effective Date: 08/27/2024

1. Introduction

At Stellaris Market, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied with your order, please review our Refund and Return Policy to understand how to proceed.

2. Returns

• 2.1. Eligibility for Returns You may return products purchased from Stellaris Market under the following conditions:

  • The product is unused, in its original packaging, and in the same condition as when you received it.
  • The return request is made within [Insert Number of Days] days of receiving the product.
  • The product is not a non-returnable item (e.g., perishable goods, custom-made items).

  2.2. How to Return a Product To return a product, please follow these steps:

  1. Contact Us: Email our customer service team at [Insert Email Address] with your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number and instructions for returning the product.
  3. Ship the Product: Pack the product securely, include the Return Authorization Number, and ship it to the address provided in our instructions.

  2.3. Return Shipping Costs Unless the return is due to a defect or error on our part, you will be responsible for the return shipping costs. Shipping costs are non-refundable.

3. Refunds

3.1. Processing Refunds Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [Insert Number of Days] business days for the refund to appear in your account.

3.2. Partial Refunds In some cases, a partial refund may be issued if:

• The product is not returned in its original condition or packaging.
• Only a part of the order is returned.

3.3. Non-Refundable Items Certain items are not eligible for refunds, including but not limited to:

• Gift cards
• Downloadable digital products
• Products marked as final sale